When you join our services from our online platforms, as part of the registration process, we collect the personal information you give us such as your name, national identity number, physical address, email address and mobile number.

When you browse our online platforms, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email, SMS marketing (if applicable): We may send you emails or SMS about our services, new products and other updates.

How do you get my consent? When you provide us with personal information to complete a transaction, we use this information to verify your credit history, eligibility, process data validations with third-party databases and arrange for a delivery or returns. We imply that, by your acceptance of the terms and conditions on our digital platforms you consent to us collecting this information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at inquiry@kollektaafrica.com or mailing us at: Kollekta Africa Limited, 172 Chwaku Street, Mikocheni, Dar es Salaam, Tanzania.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our Platforms are hosted with various service providers. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Kollekta data storage, databases and the general Kollekta application.

They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Kollekta stores your credit card or other payment method data. It is encrypted. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For more insight, you may also want to read Kollekta’s Terms of Service or Privacy Statement.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as Credit Reference Bureau, payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to receive or provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our online platforms or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our online platform’s Terms of Service.

Links

When you click on links on our online platforms, they may direct you away from our sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements andimplement additional generally accepted industry standards.

By using this online platform, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our online platforms.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at inquiry@kollektaafrica.com or by mail at Kollekta Africa Limited,
[Re: Privacy Compliance Officer]
Dar es Salaam, Tanzania.